Products cannot be returned after completion of the payment. Payment Refunds are applicable only in case of damaged products or delivery of incorrect product.Returns and Replacements are done free of cost if wrong products or damaged products are received by the customer.
You can Email Us at support@18stepstechnologies.com. The details of the return (Order number, courier docket No and Reason for Return) should be shared with the Customer Support by email.
Product & Accessories, if any, should be in original condition Tags should be retained and returned Returns and Replacements are done free of cost if wrong products or damaged products are received by the customer.
Orders once placed cannot be cancelled.
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
For returned products,the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. We require product images and tags in the below mentioned cases:
1. Defective product received - Only product image required.
2. Wrong product received - Both product & Tag images required.
3. Incomplete order received - Only Tag image is required.
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund. Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
18Steps Technologies